Delivery & Returns


*PLEASE NOTE, DURING COVID-19 THERE MAY BE SOME DELAY DURING SHIPPING.  UNFORTUNATELY, THIS IS BEYOND OUR CONTROL - WE APOLOGISE FOR ANY INCONVENIENCE.*

Deliveries

The time it takes for us to process, create and ship your order will depend heavily on the items. 

For example, for most self-adhesive wax seal products, we provide a guideline of 3-5 days before shipping although it will often be shipped next day.  However, bespoke seals and large calligraphy orders may take a number of weeks.  If you need your items by a particular date, please contact us so that we can do our best to help you. 

We ship worldwide, from the United Kingdom.  Shipping rates will be calculated at checkout depending on the weight of your order. 

Returns

As all of our items are made to order, unfortunately we cannot accept returns  after completion of your order.  Each order is unique to each customer, handmade to their requirements and therefore each sale is final.

If applicable, for example goods damaged during shipping, we may be able to offer exchanges.  Please send an email to info@lacera.co.uk with all relevant information, we will review and assist you accordingly.